Free Shipping Policy
All products on this website ship on the same day FREE OF CHARGE. That’s right! Your purchase ships for free to any commercial location within the continental United States.
We normally ‘drop ship’ all items to our customers directly from the manufacturer. This results in time and money savings for the customer. Shipments deliver in 7 to 10 working days.
Customers Outside of the Continental States:
For customers in Hawaii or Alaska, or for customers outside the United States, your items will ship for free to the nearest continental US border. Customers will be responsible for any additional shipping fees thereafter. We will be happy to provide exact shipping quotes regardless of your location—just send an email or give us a call.
Heavy-weight* deliveries made to non-commercial addresses, like homes, may be subject to additional shipping charges. Only heavy-weight deliveries are subject to these charges. This is to cover the extra cost of switching your order from a large truck to a smaller one, since large trucks (like 18 wheelers) cannot drive onto residential streets. Other options are available to help you avoid these additional charges if you need a heavy-weight order delivered to a residential location: we will happily ship your order for free to the nearest truck terminal for pick up in your area, or ship to alternate addresses such as work addresses. Just email or call us with any questions.
*Heavy-weight applies to equipment weighing more than 70 lbs or of which the package size exceeds maximum dimension shipping capacities. Because of their size, these items usually ship via large trucking companies. We need to charge an additional fee when we send heavy-weight items to residential areas because of the cost incurred by switching your order from one of these large, 18-wheeler trucks to smaller trucks that can drive up residential streets.
The Rush Enterprises Guarantee:
Satisfaction guaranteed! Try our products for a full 30 days. If not completely satisfied, return it to us for a no-hassle refund.
We gladly accept returns on all unused products or equipment in original packaging. Returns must be made within 30 days from the date the product(s) was/were ordered. No refunds will be given on shipping and insurance charges. All refunds take the form of company credit.
- A 25% restocking fee will automatically be deducted from the refund, which will be in the form of store credit.
- No refunds, exchanges, or company credits on special or custom orders.
- Chemicals are non-refundable under and all circumstances.
Any product that arrives to you in damaged condition will be exchanged at NO CHARGE. This is exceedingly rare, as we work with our shipping partners to ensure that the greatest care is taken in product handling and delivery. Still, in the event that damages do occur, rest assured that we will make good on our product. Your satisfaction is our first priority.